Shipping policy

Shipping

We ship to the United States and Canada only. Orders are processed within 1 business day. Orders placed before 2:00 PM EST ship the same business day. Orders placed after 2:00 PM EST or on weekends and holidays ship the next business day.

United States

Standard shipping: $5.99 flat rate | 2–5 business days
Free shipping on orders over $50.

Canada

Standard shipping: $12.99 flat rate | 10–20 business days
Canadian orders may be subject to customs duties, taxes, and fees upon arrival. These charges are the responsibility of the customer and are not included in your order total. SAVVY Beauty Co has no control over these charges.

Once your order ships, you'll receive a tracking confirmation by email.

SAVVY Package Protection

At checkout, you can add SAVVY Package Protection to your order. It covers your package against loss, theft, and carrier damage in transit — if something goes wrong, we'll reship your order.

What's covered:

  • Lost in transit — your package never arrives and tracking shows no movement
  • Carrier damage — your package or its contents are damaged in transit
  • Stolen — including a package marked delivered that you didn't receive

When does coverage start and end?
Coverage starts the moment your order ships and ends once your package is delivered and received — or, if there's an issue, once a claim you file is resolved (approved or denied).

How to file a claim:
Email us at hello@savvybeautyco.com with your order number and a short description (photos help for damage).

  • Lost or damaged: file within 30 days of your estimated delivery date.
  • Stolen / “delivered but not received”: file between 5 and 30 days after the delivery date — the short wait lets a premature “delivered” scan or a misplaced package turn up first.

The SAVVY Package Protection fee is non-refundable. We reserve the right to request additional information or to deny claims where abuse is suspected. Approved claims are fulfilled as a one-time replacement.

Without SAVVY Package Protection, SAVVY Beauty Co is unable to cover lost, stolen, or carrier-damaged packages.

Damaged or Defective Items

If your order arrives defective or was incorrectly packed by us, contact us at hello@savvybeautyco.com within 14 days of delivery. We'll make it right regardless of whether package protection was purchased.